Organizer agreement for paid sales

What Tickply does

Tickply provides the structure of your sale: your page and the item page, checkout, the charge through the payment institution of your country, the ticket or spot, check-in, the course content, the certificate, the statement and the payout.

It also controls the release of the money from each sale, which stays in your payout account until the release date, carries out the refunds that the law and you approve, and shows you, per sale, what came in, what went out and when you get paid.

What Tickply does not do

Oliven Works is not the seller, does not organize your event and does not teach your course. It does not guarantee attendance, sales or that what you announced will happen, and it is not responsible for the venue, permits, safety, the content of the classes or service on the day.

Oliven Works does not issue the tax invoice for your sale and is not a payment institution: the money from your sales stays in your payout account, in your name, and not in an account of Oliven Works.

Your obligations as the seller

Towards buyers, you are the supplier. Describe clearly what you sell (date, venue or access, schedule, conditions, refund policy) and deliver what you announced.

Follow the law that applies to your event or course: licenses and permits, half-price tickets and the other legal discounts and free entries, accessibility, minimum age and checking documents at the entrance.

Issue the tax invoice for your sale and pay its taxes. Keep a contact that answers buyers, and answer their requests in the panel within the deadlines of this agreement.

Service fee and who pays it

For each paid ticket, spot or product unit, Oliven Works charges the service fee in force for your country, published at https://tickply.com/pricing and shown in the panel before you publish. The fee of each order is recorded on it and never changes afterwards. Zero-price tickets, complimentary tickets and 100 % coupons pay no fee.

You choose, per item, whether you absorb the fee (the buyer sees only the price and the fee comes out of the sale) or pass it on (the buyer sees the price plus the fee). In sales through checkout, the fee is split off at payment and goes straight to Oliven Works.

The payment institution’s fee for each payment (Pix, boleto or card, including any interest-free installments you offer) is yours, charged by it, at cost, and appears in your statement separately from the service fee. It is never charged to the buyer as a separate line.

Draft pending legal reviewA new service fee only applies to orders placed after it, and you are notified at least 30 days in advance. Special conditions, when there are any, are recorded for your organizer.

Release, reserve and payout

The money from each sale is held until the release date: for an event, the end of the event plus 2 business days; for a course or a spot without a date, 7 days after the purchase; never before the payment institution settles the amount (for cards, each installment on its own date). Changing the event date changes the release date.

At release, 10 % of your share stays reserved for another 30 days, to cover disputes and fees that are not returned; then it is released.

Payouts happen at your request, from the available amount, only to the Pix key of the CPF or CNPJ of your account. The transfer fee, when there is one, is yours and appears in the statement.

Withdrawal, refunds and cancellation

Buyers may withdraw within 7 calendar days of the purchase if the event or class has not started yet. The request is approved immediately and refunded in full, including the service fee, which Oliven Works returns. The payment institution’s fee that is not returned stays with you.

Outside that period, the request reaches you as a request to decide under the item’s refund policy. Your policy never reduces the right of withdrawal. Answer within 5 days; after that, the Platform is notified and may follow up.

If you cancel the event or class, every paid order is refunded in full, automatically, except products already delivered.

Draft pending legal reviewIf you change the date, buyers have 30 days to ask for a full refund.

Draft pending legal reviewA refund that your account balance does not cover stays pending until you top up the balance. If Oliven Works advances the amount so the buyer is not left without the money, it becomes a debt in your running account.

Payment disputes (chargebacks)

A payment dispute is yours. When one arrives, the order becomes disputed, the ticket is suspended and you get the sale dossier in the panel (order, buyer, date and time, emails, check-ins, accesses) to submit within the payment institution’s deadline.

If the dispute is won, the order goes back to paid. If it is lost, the order is reversed and the ticket is canceled. The dispute fee, when there is one, and what Oliven Works pays because of it go to your running account.

Running account and debt

The running account records what you owe Oliven Works and what it owes you, outside the charge: what it pays on your behalf (negative balance, refund, dispute), fees that are not returned, the service fee of sales made outside checkout, and corrections. You see all of it in Finance.

Debt is deducted from your next released balance.

Draft pending legal reviewAbove the limit set by the Platform, and without held or pending funds that cover it, new sales may be suspended, never during an ongoing event and only 7 days after notice.

Personal data

For the data of people who buy and attend your items, you are the controller and Oliven Works is the processor: it processes the data only to run the service and under your instructions, securely, and helps you answer data subject requests.

Oliven Works uses other processors only for the service (hosting, email delivery, storage). The payment institution processes payment and account data as a controller in its own right, under its rules and the law, including fraud and money laundering prevention.

Draft pending legal reviewIn a security incident affecting your data, Oliven Works tells you without delay, with what is known. When the relationship ends, you export your data and Oliven Works deletes it, except what the law requires it to keep.

Draft pending legal reviewThe base of people who tick the Oliven Works updates box belongs to Oliven Works, separate from your audience, as the Terms of use describe. This collection is off until the legal review is finished.

Content and brand

What you publish remains yours, and you guarantee that you may use it. You authorize Oliven Works to show that content on your pages, tickets, emails and certificates, only to run the service.

Your pages carry a discreet note that the sale is made with Tickply. Do not present Oliven Works as the organizer, sponsor or guarantor of your event.

Draft pending legal reviewOliven Works only mentions your name or brand as a customer with your permission.

Suspension and termination

Oliven Works may suspend paid sales, with a recorded reason and notice to you, in case of fraud, prohibited sales, illegal content, risk to the payment institution or breach of this agreement. Suspension blocks what is new: sales already made, tickets and refunds continue.

You may stop selling whenever you want. The payout account is closed after open orders, refunds and disputes are concluded and the running account is settled; the mandate ends with it.

Liability

Draft pending legal reviewOliven Works is responsible for the operation of the platform and for its own errors. It is not responsible for what is yours (the event, the course, the listing, the tax invoice), for what belongs to the payment institution, or for profits you did not make. If a failure of Oliven Works makes you lose money, the amount is determined and credited in the running account.

Versions, law and jurisdiction

You accept this agreement when you send the paid sales request. The acceptance is recorded with who accepted, the date, the network address and the version. A new version that changes your obligations asks for a new acceptance.

Draft pending legal reviewBrazilian law applies. The courts of the district of the registered office of Oliven Works are chosen for matters between you and it; the buyer’s consumer protection rules do not change. Questions: suporte@tickply.com.