Legal
Terms of use
Last updated:
Draft pending legal review.These Terms are a draft and are still under legal review. They may change until the final version. They have two parts: one for people who buy and one for people who sell.
For buyers
Account
You have a single account, valid across Tickply and tied to your email. With it you buy from several organizers and keep tickets, courses and certificates in one place.
The account can be created together with your first order, without a password. You set the password later, through the link sent to your email. Take care of access to your email and do not share your password.
Purchase
Before you pay, checkout shows what you are getting, the total amount and the current service fee. The ticket (or spot) is only issued after the payment is confirmed.
The seller is the organizer; Tickply provides the infrastructure to charge, issue the ticket and run check-in. The receipt you get shows the amount paid and the service fee, but it is not a tax invoice: the tax invoice for the sale is issued by the organizer.
By buying, you accept these Terms and the Privacy policy. We record the version and the date of acceptance.
Withdrawal (cooling-off) refund and the item refund policy
You can withdraw from the purchase within 7 calendar days of buying it, if the event or the class has not started yet. The order is approved right away and the refund is full, including the service fee. Request it from your order, in “My account”. A refund only shows as done after the payment provider confirms the return.
After the 7 days, or once the event has started, your order becomes a request to the organizer, who decides under the refund policy of the item, shown on the item page. That policy never reduces your right to withdraw within the 7 days. If the organizer cancels the event, you get everything back.
Draft pending legal reviewFor an online course with no set date, the 7 days count from the purchase, and we still need to confirm whether having watched the content changes this right. If the organizer postpones the date, you get 30 days to ask for a full refund for the new date.
Named ticket and transfer
The ticket is named: it carries the name of the attendee, who can be someone other than the buyer. The entry pass (the QR code of the ticket) is personal; do not post or share it.
You can transfer the ticket to someone else in “My account”, up to the first check-in or the start of the event, whichever comes first. The organizer can close transfers or shorten the deadline. The old entry pass stops working.
A member ticket, a ticket that needs proof, or a half-price ticket can only go to someone who meets the same condition. Fixing a typo in the name is not a transfer.
Half-price tickets and documents
When you buy a half-price ticket, you declare that the attendee is entitled to it and give their CPF. Each CPF can have one half-price ticket per session.
At the entrance, show the document that proves the entitlement. Without it, the organizer may charge the difference up to the full price or deny entry. Checking the document is the responsibility of the organizer.
Approval of a category after payment
Some ticket types ask for proof or for you to be a member. In these cases you pay first and the ticket stays “to be confirmed” until the organizer approves it. Until then, it does not give entry.
Draft pending legal reviewThe organizer has 5 days from the payment, or until the start of the event, whichever comes first. With no answer by the deadline, the ticket is approved. If it is declined, you get everything back, including the service fee.
Updates about events, if you want them
Draft pending legal reviewAt checkout, at free registration and at account signup there is a separate, unticked box: “I want to receive from Oliven Works (Tickply) updates about events on topics I am interested in. We keep the topics and the data I provide.”. Only people who tick it and confirm enter the people base of Oliven Works, which is the controller of that base; each organizer remains the controller of its data. Without signing in, it only counts after you click the link sent to that email. Ticking is optional and changes nothing in the purchase. You can leave whenever you want, in “My account”, through the link in the email or at https://tickply.com/account/leave-updates. This collection is off until the legal review ends.
Conduct
Use the service in good faith: give true information, do not use the account of another person and do not try to get around the sale, check-in or the verification of certificates.
Follow the rules of the organizer and of the venue. In case of fraud or abusive use, we may block the account or the purchase.
For organizers
The organizer is the seller
The seller is you, the organizer. You are responsible for the event or course, for the information on your page, for delivering what you sold and for the tax invoice for the sale, which you issue.
On our side, Tickply takes care of what supports the sale: the page, checkout, the ticket, check-in, the content, the certificate and the money.
Draft pending legal reviewA payment dispute (chargeback) is yours. What Oliven Works pays jointly because of it, and any fee the payment provider charges for the dispute, go to your running account (what each side owes the other, outside the payment provider) and are deducted from your next payout.
Mandate
Draft pending legal reviewWhen you request paid sales, you appoint Oliven Works as your agent (Brazilian Civil Code, arts. 653 and following) and grant it express powers to, in your name and only to run your sales on Tickply: open and operate your account at Asaas, including through its access keys; create the Pix key of the account; create the charges for your sales, with the service fee split off; hold the money from each sale until its release date and then release it; validate each payout, which only goes to the Pix key of the CPF or CNPJ of the account itself; and deduct from the account what you owe in the running account. The acceptance is recorded with the date and the version of the text.
Draft pending legal reviewThe mandate lasts while the payout account is open. To revoke it, ask for the account to be closed: that happens once open orders, refunds and disputes are finished and the running account is settled.
Service fee, custody and payout
Draft pending legal reviewFor each paid ticket or spot, we charge the current service fee, shown before payment and recorded on each order. You choose, per item, whether you absorb the fee or pass it on to the buyer. The payment provider charges its own payment processing fee, at cost, shown separately in your statement. If there is a refund, the service fee goes back to the buyer, and the payment processing fee does not.
The money from each sale is held. The funds release only happens when fraud is no longer possible: for an event, at the end of the event plus 2 business days; for a course, 7 days after the purchase. Never before the payment provider settles the amount. The payout sends the available amount to your bank account, at your request.
Draft pending legal reviewFor an in-person class with a set date, the course rule (7 days after the purchase) applies for now.
Payout account
To sell a paid item, you open a payout account, approved by the payment provider of your country. Its data must be true and kept up to date.
Draft pending legal reviewYou authorize Oliven Works to block and release amounts in your payout account under the funds release and security rules, and to charge, to your running account, what you owe us. That amount is deducted from your next payout.
Audience and LGPD
The data of attendees and of your audience is yours: you are the controller and Oliven Works is the processor, which handles the data only to run the service. These Terms serve as the data processing agreement between you and Oliven Works.
Draft pending legal reviewUse your audience only for your own events and courses. Invite people to news if they already bought or took part (legitimate interest) or ticked the consent box at checkout. People who came only from a list or an import do not receive invitations until they interact or consent. Every invitation carries a one-click unsubscribe, and you must respect it.
Apart from the box described next, Oliven Works never uses your audience for its own marketing or for anyone else. When a person makes a request about the data you control, we help you answer it.
Draft pending legal reviewYour checkout also shows a separate box: “I want to receive from Oliven Works (Tickply) updates about events on topics I am interested in. We keep the topics and the data I provide.”. People who tick it and confirm enter the people base of Oliven Works, separate from your audience: for that base, and only for people who ticked, Oliven Works is the controller. You remain the controller of your data, you do not see who ticked and you have nothing to do. The category you choose for the item may become a topic of that person, and a sensitive category never does. For people who did not tick, Oliven Works only calculates aggregate numbers, without identifying anyone. The list never goes to you or to third parties. This collection is off until the legal review ends.
Content and rights
What you publish (texts, images, logos, videos and materials) stays yours. You guarantee that you may use all of it and that it does not infringe the rights of anyone or the law.
You allow us to show this content on your pages, on tickets, in emails and on certificates, only to run the service. The Tickply brand and everything that is ours remain the property of Oliven Works.
Suspension and closure
We may suspend an organizer, with a recorded reason, in case of fraud, breach of these Terms or illegal content. A suspension blocks anything new: nothing new is published or sold. Your team can still sign in to see everything, and refunds continue.
Suspension and closure never destroy what already exists or take away rights already sold. Orders, tickets, attendance and certificates remain valid and verifiable.
Draft pending legal reviewIf your running account becomes negative beyond a limit set by the Platform, we may suspend new sales until it is settled.
Acceptance and versions
You accept these Terms when you create your organizer. The acceptance is recorded with the version and the date.
When there is a new version, we will ask for a new acceptance the next time you open the organizer panel.
To sell paid items, you also accept the Organizer agreement for paid sales, when you send the paid sales request.